Frequently Asked Questions
What is a Star Map?
A Star Map is a unique, interesting and new product that you can order for yourself or as a present for someone else.
Where do you ship?
We ship worldwide.
How quick is the shipping?
You can choose your shipping method - Standard delivery time is 7 - 10 business days, Email delivery time is only 5 minutes (you receive only printable file), FedEx Express and TNT Express delivery time is 2 - 3 business days. For more information click here.
Can I buy a frame for my Star Map?
Yes, we offer frames for sizes A4 and poster hangers that go with Star Maps in dimension A3 and A2. You can find out more here.
Is shipping free?
Shipping is FREE when ordering Star Map prints only or Digital Star Map. Additional products like frames and hangers are under custom policy, thus additional expanses ($4,50) is applied for shipping at the checkout. If so, make sure to select Free delivery (7 - 10 business days) or Email delivery (5 minutes).
Where can I track my order?
If you selected FedEx Express shipping for your order, you can track it here. If you selected TNT Express shipping for your order, you can track it here. If you selected Standard shipping, you can track your delivery using your local post tracking website. Please contact us if you have not received any tracking number or experiencing issues in tracking the package.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover cards, PayPal and Apple Pay.
What to do if I made a mistake when entering the data?
You should immediately send us an email to firstname.lastname@example.org with your order number and information about what data should be corrected. If order is not yet dispatched, we can manage to implement the corrections.
Can I cancel my order if I haven't received it yet?
You can cancel your order within 24 hours from the moment you placed it. After time period of 24 hours you should contact us and find out weather the package has been already shipped. In some cases cancellation might still take place.
How can I cancel my order?
In order to find out more about cancellation, returns and refunds - please click here.